Guidelines

As the BRIXARC community continues to grow, we are making a few updates to improve efficiency, clarity, and overall order management. These guidelines are intended to help everything run smoothly for both the community and our operations.

Most of these are not entirely new rules, but rather clarifications and process updates based on the increasing number of orders, pre-bookings, and support requests.

Please take a moment to read through them carefully.

Orders & Pre-Bookings

Website Orders Only: All orders and pre-bookings must be placed directly through the website. We do not accept manual bookings through DMs or WhatsApp.

Final Sales Policy: Once an order is placed, it cannot be cancelled, modified, or refunded. Please place orders only after confirming your purchase decision.

No Order Modifications: Changing products or switching sets after placing an order will not be possible.

Automated Order Updates

There is no need to send order confirmation screenshots via DM. Our system automatically sends updates regarding:

  • Order confirmation
  • Shipment tracking
  • Delivery status

Shipping & Contact Information

Verify Your Shipping Address

Please ensure your shipping address is complete and accurate during checkout. Autofill features may sometimes enter incorrect or incomplete details.

Valid Email Address Required

A valid email address is mandatory while placing an order. All updates, confirmations, and tracking details are sent via email only.

Returned Shipments

If an order is returned due to an incorrect or incomplete address, the customer will need to bear the actual reshipping cost, since courier companies charge both forward and return shipping fees.

Lost or Damaged Return Shipments

If a package is lost or damaged during a return caused by incorrect address details, BRIXARC will not be responsible for the loss.

Estimated Delivery Timelines

In-Stock Products: Estimated delivery: 5–7 days

Pre-Book Products: Estimated arrival: Approximately 30 days

Please note that timelines may occasionally vary depending on supplier and logistics conditions.

Missing / Replacement Pieces

A quick clarification regarding missing or replacement parts:

BRIXARC is not an official stockist for replacement pieces. While we may occasionally have spare parts available, availability is never guaranteed.

When possible, missing pieces may be arranged through one of the following methods:

  • Shipping available parts from our end
  • Arranging direct shipment through partners such as BrickBonanza, etc.
  • Requesting parts from suppliers (may take additional time)

Please understand that replacement support is a goodwill service provided to help the community and involves additional logistics costs. Since we operate on very slim margins to keep sets affordable, we request patience while such requests are being arranged.

Helpful Tip for Identifying Missing Pieces

For newer members in the hobby, you can identify missing parts using BrickLink:

  • Search using the set number
  • Open the set page
  • Click on “Item consists of X parts”

This will display the complete inventory and quantities for the set, helping you identify which pieces may be missing.

Important Request

Once identified, please send the complete list of missing pieces in a single message.

This helps because:

  • Your build will not pause repeatedly waiting for parts
  • One consolidated shipment is more practical and cost-effective
  • Multiple small shipments significantly increase logistics costs

Your cooperation helps us manage support requests much more efficiently.

Discounts & Pricing

We kindly request members to avoid repeatedly asking for additional discounts.

If any promotions or offers are available, they will always be:

  • Announced on community
  • Listed in the Sale section of the website

We always aim to keep pricing as fair and affordable as possible for the community.

Communication Guidelines

Response Time

If there is a delay in replies, we request your patience. We may occasionally be occupied with packing, logistics, work commitments, or other operational tasks.

Keep Communication Centralized

Please avoid calling or messaging personal numbers, as it becomes difficult to track discussions across multiple platforms.

Primary Communication Channel

WhatsApp and official BRIXARC communication channels should be used for all support and order-related discussions.

This helps us maintain proper tracking and smoother support for everyone.

A Note for New Members

BRIXARC started as a passion-driven initiative to help make brick sets more accessible and affordable for fellow enthusiasts.

The goal has always been to support the hobby, grow the community, and help builders enjoy great sets at reasonable pricing.

Your patience, trust, and continued support genuinely help keep this initiative running.

Thank you for being part of the BRIXARC community. ❤️